Shipping Information
How much do you charge for shipping?
SHIPPING CHARGES: Inside contiguous US - Please add 9% ($7 minimum). Orders over $499 receive free shipping. Orders including storage containers will be invoiced for the actual freight cost. We ship using
ground service for most orders. If person to person or "inside delivery" are
required, additional charges may be added to your invoice. Larger orders may
sometimes require a truck delivery. If your delivery location does
not have a dock, additional charges may be added to your
invoice. Alaska, Hawaii and US Territories - Will be invoiced for the actual
freight cost. Foreign orders - 20% ($10 minimum) or actual shipping
charges, whichever is greater. Any additional charges the may apply for clearing
products through customs and any customs duties outside the United States are
the responsibility of the customer.
Do you ship overseas?
Yes, we do. Shipping charges are outlined in the above answer. Freight charges may apply. Please contact us for more information. International orders (including Alaska and Hawaii) are sent parcel post and will take approximately 6-8 weeks for delivery.
Why did my order arrive in two different shipments?
We make every effort to ship your products at the same time. However, on occasion
a limited availability of the products may require that the order be shipped
at different times. When products are back-ordered, we will ship those products
that are currently in stock. This leads to the possibility of deliveries arriving
in separate packages on separate days.
Important information if you paid by credit card.
What if my order is damaged when I receive it?
Before signing the delivery receipt, check for shortages in the carton count and for any visible damage to the cartons. Note shortages or carton damage on your receipt and have the driver do likewise. Keep the original shipping cartons that show the damage. Do not destroy them! Immediately notify our office and the delivery carrier of the problem. We will replace damaged goods at minimal inconvenience to you.
What are your delivery terms?
All orders are processed as rapidly as possible. In order to expedite shipment, we reserve the right to alter designs and specifications or make substitutions without prior notice-all items will be of equal or greater quality and educational value. If merchandise is temporarily out of stock, the item(s) will be backordered and shipped as soon as possible.